Your WhatsApp inbox is leaking jobs. Every single day.
Plumbers, electricians, AC technicians, cleaners, beauty at home. If your enquiry funnel still ends in a WhatsApp chat and a spreadsheet, 25–35% of your jobs silently disappear. We build the app layer that makes every enquiry trackable, every job dispatchable, and every customer repeatable.
What your WhatsApp-first ops are costing you this month.
Put in your real numbers. We'll show you the revenue drop-off, the repeat customer gap, and the upsell you're leaving on the table. No email needed to see the headline.
Three silent leaks in every unplatformed service business.
You built the brand. You found the customers. Then the operational layer, the layer that decides whether a job happens, gets billed, and turns into the next one, runs on group chats and a dispatcher with a whiteboard.
The enquiry graveyard
Every third WhatsApp enquiry never converts. Not because the customer didn't want it, but because no one replied in time, the address got lost, or the dispatcher double-booked the tech. You never see the leak because the lost jobs never show up in any report.
The one-and-done customer
You spent ₹400 acquiring her. She loved the service. Three months later she needed it again and Googled a competitor because she couldn't remember your brand name. Without a customer app, every completed job is a one-night stand. Repeat rates above 20% are virtually impossible.
The upsell you never make
The technician fixed the geyser. He could have sold an AMC, a filter change, a second service. He didn't, because there was no prompt, no catalogue, no one-tap offer. Every job ends at “payment received” instead of “next job scheduled.”
The retention curve is the whole business model.
Without a platform, repeat rate caps around 12% and flatlines. With a native app layer, loyalty engine, and retention automation, it compounds past 35% inside twelve months, which is where the LTV economics of on-demand actually start working.
Repeat customer rate, month by month
Four levers. Built as one system.
On-demand isn't a customer app. It's four interlocking systems that have to ship together or the economics never work. Here's what WAIOZ engineers into every platform.
Native customer app, booking to rebook
iOS and Android with catalogue, slot picker, live tech tracking, in-app chat, payment, rating, and one-tap rebook. Wishlist for recurring services. Saved addresses and saved cards. The rebook flow is three taps, because retention is a UX problem before it's a marketing problem.
Contractor app and intelligent dispatch
Technician app with job queue, turn-by-turn nav, proof-of-work photos, one-tap invoice, earnings dashboard. Dispatch engine routes by proximity, skill match, SLA urgency, and technician rating. Auto-reassignment when someone doesn't accept in 90 seconds. Dispatcher whiteboards are retired on day one.
Payments, upsell, and AMC engine
UPI, cards, wallets, cash-on-service, split payments with tech payouts automated. Mid-job upsell catalogue surfaced to the technician on demand, AMC and subscription logic, one-tap package upgrades, loyalty credits, referral rewards. Every job ends with a next-best action prompt, not a blank “thank you.”
Ops console and retention automation
Real-time dashboard with job status, technician utilisation, enquiry-to-job conversion, repeat rate, NPS, upsell attach. Retention layer drives push, SMS, WhatsApp, and email based on service cycle windows, not batch blasts. CAC and LTV shown by acquisition channel so you stop pouring spend into channels that acquire one-and-done customers.
We don't pitch on-demand. We've shipped it.
Medleiz is the on-demand home repair and maintenance platform we engineered, from zero to a three-city deployment across customer, contractor, and admin surfaces. Here's what those three apps look like.
Customer app
Catalogue, slot picker, live tech tracking, one-tap rebook. Retention built into the UX.
Contractor app
Job queue, navigation, proof of work, instant payouts, earnings transparency.
Admin console
Dispatch map, tech utilisation, cohort retention, CAC/LTV by channel. The board deck writes itself.
Three layers. Yours, ours, and the engine that ties them together.
Your service catalogue, pricing logic, SLAs, commission model, and technician network stay yours. We adapt the platform to your ops model, not the other way around. Multi-currency and multi-locale from day one.
Native customer and contractor apps, dispatch engine, payments, upsell and AMC modules, ops console. Built on the same stack behind Medleiz. Launch-ready in 10–14 weeks, not 12 months of greenfield.
Storees CDP unifies customer, contractor, and job data into one record. Loyalty, retention automation, push/SMS/WhatsApp orchestration, cohort reporting, CAC/LTV attribution. The growth layer sitting on top of the engine.
On-demand across markets that don't work the same way.
INR pricing, AED billing, KES cash-on-service, Arabic RTL, Swahili localisation. We've shipped on-demand platforms across South Asia, the Gulf, and East Africa, where the unit economics, payment rails, and contractor supply look nothing alike.
Everything you need to know before the call.
Stop running the ops in a WhatsApp group. Start running the business.
Book a 30-minute call. We'll walk you through the Medleiz deployment, the build timeline, and the realistic economics for your market. No deck, no pitch, just the numbers.
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